Privacy Policy

Sue Howard & Associates ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

We may collect information about you in a variety of ways. The information we may collect on the Website includes:

​

Personal Data

Personally identifiable information, such as your name,  postal address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you choose to participate in various activities related to the Website, such as contact forms, online chat and message boards.

Derivative Data

Information our servers automatically collect when you access the Website, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Website.

Having accurate information about you permits us to provide you with a smooth, efficient, and customised experience. Specifically, we may use information collected about you via the Website to:

​

• Create and manage your account.

• Email you regarding your account or order.

• Fulfil and manage purchases, orders, payments, and other transactions related to the Website.

• Increase the efficiency and operation of the Website.

• Monitor and analyse usage and trends to improve your experience with the Website.

• Respond to product and customer service requests.

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

​

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

​

Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.

​

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, and the applicable UK legal requirements.

Under UK data protection laws, you have rights in relation to your personal data. These include the right to:

• Request access to your personal data (commonly known as a "data subject access request").

• Request correction of the personal data that we hold about you.

• Request erasure of your personal data.

• Object to processing of your personal data where we are relying on a legitimate interest.

• Request restriction of processing of your personal data.

• Request the transfer of your personal data to you or to a third party.

• Withdraw consent at any time where we are relying on consent to process your personal data.

If you wish to exercise any of the rights set out above, please contact us using the contact details below.